Services

AI Call Handler

Your calls answered. Every time. Even when you can’t pick up.
Scalor’s AI call handler answers on your behalf speaking naturally to your callers, taking their details, and making sure no enquiry slips away while you’re busy on the job.

Every missed call is a potential job walking out the door
When you’re up a ladder, under a vehicle, in a customer’s home, or simply driving between jobs your phone rings and you can’t get to it. Most people don’t leave a voicemail. They hang up and call the next number on the list.
That’s not a maybe. That’s what happens.
By the time you’re free to call back ten minutes later, an hour later, that evening there’s a good chance they’ve already booked someone else. Not because your work is worse. Just because someone else picked up first.
The AI call handler makes sure that never happens to your business again.
How the AI call handler works

When a call comes in and you can’t answer, Scalor picks up within a couple of rings. The caller is greeted professionally — by name if you’d like — and spoken to naturally, as if they’d reached a member of your team.

The handler can:
Take the caller’s name, number, and reason for calling

Answer basic questions about your business — your services, your area, rough availability

Let callers know you’ll be in touch shortly

Send you an instant notification with the caller’s details so you can follow up when you’re ready

It does not sound like a recorded message. It does not put callers on hold. It does not read from a robotic script. It holds a natural conversation and handles the call with the kind of professionalism your business deserves.

Who it’s for Built for businesses where you’re doing the work and taking the calls
The AI call handler is particularly valuable if you are:
A sole trader or small team where everyone is on the tools during the day
Running jobs where you physically cannot answer your phone — roofing, electrical work, plumbing, driving, fitting
Getting calls at times when you’re not available — early mornings, evenings, weekends
Losing track of missed calls and struggling to follow up quickly enough
Spending your evenings returning calls that came in during the day
If any of that sounds familiar, this is built for you.

Benefits What you actually get

No more missed enquiries Every call gets answered — not by voicemail, not by a ringing tone, but by a real response that takes the caller seriously.

You stay focused on the job No more stopping mid-task to answer your phone. The handler covers it. You get the details when you’re ready.

Faster follow-up, warmer leads You receive the caller’s details straight away. By the time you follow up, the lead is still warm — not cold and gone.

Professional first impression, every time Your callers are always greeted promptly and professionally. It reflects well on your business even when you’re knee-deep in a job.

Cover outside your working hours Calls that come in at 7am, on Saturday, or on a bank holiday are handled the same as any other. No enquiry gets ignored because of the time it came in.

Common questions
Will it sound robotic to my customers? No. The best way to judge is to call the demo number on this page and listen for yourself. Most people are genuinely surprised by how natural it sounds.

Can I choose what it says? Yes. We set it up to reflect your business — your services, your tone, your usual way of handling enquiries. You approve everything before it goes live.

What if a caller has a question it can’t answer? It will take their details and let them know you’ll be in touch. No caller is left without a response, and nothing gets dropped.

Does it replace my existing phone number? No. It works alongside your current number. Calls you don’t answer are picked up by Scalor — your number stays exactly the same.

How quickly can it be set up? Most businesses are up and running within 24 hours of their demo. We handle everything on our side — you just need to approve the setup.

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Missed Call Text Back

Miss a call. They still hear from you within seconds.

Every time a call goes unanswered, Scalor automatically sends the caller a text message. Instant, professional, and personal enough to keep the lead warm until you can call back.

The problem it solves Most missed calls are lost leads — unless you do something about it immediately
Think about the last time you tried to contact a business and they didn’t pick up. Did you leave a voicemail? Probably not. Did you call back later? Maybe. Or did you just move on to someone else?
That is exactly what your customers do.
When a caller doesn’t get an answer, the window closes fast. Within a few minutes they’ve either moved on mentally, tried another number, or already spoken to a competitor. By the time you notice the missed call and ring back, it can be too late.
Missed Call Text Back closes that window before it opens.

What it does
What happens when you miss a call
The moment a call goes unanswered, Scalor automatically sends a text message to the caller. It happens within seconds — before they’ve even had a chance to try someone else.
The message is professional, warm, and written in your business’s voice. It lets the caller know:
Their call has been received
You’ll be in touch shortly
How to reach you in the meantime if it’s urgent
You can customise the message to suit your business. Some customers choose something simple and direct. Others include a link to their website or a prompt to book online. We set it up however works best for you.
You also receive an instant notification so you know exactly who called, when, and what number to reach them on — making follow-up quick and straightforward.

Why it works The difference a text message makes
A text message does something a missed call cannot — it proves you know they rang.
When a caller receives a message within seconds of your phone going unanswered, it tells them you are responsive, professional, and that their enquiry matters. Even if you’re up a scaffolding tower with your hands full, the caller’s experience is that you got back to them almost immediately.
That changes everything. Instead of a cold missed call, they have a conversation started. Instead of moving on to a competitor, they’re waiting to hear from you. The lead stays alive.

Who it’s for
If you miss calls during the working day, this is for you
This service is particularly useful if you:
Work in a trade or on-site role where answering your phone mid-job isn’t always possible
Get enquiries during the day but can’t always respond until you’re between jobs
Lose track of missed calls and find yourself following up too late
Work alone or in a small team with no one to answer calls on your behalf
Get calls in the evenings or at weekends when you’re genuinely off the clock
It is one of the simplest changes a busy business can make — and one of the most effective.

Benefits What you get
Instant response, no effort required The text goes out automatically. You do not need to do anything. The caller hears from you within seconds whether you’re on the tools, in a meeting, or driving.
Leads stay warm A caller who receives a prompt text is far more likely to wait for your call back than one who got nothing. You stay in the race instead of being written off.
Professional impression every time A quick, well-worded text message makes your business look organised and responsive — even when you’re flat out.
You stay in control of follow-up You receive the caller’s details as soon as the text goes out. You know who called, when, and what number to ring — so follow-up is quick and easy.
Works around the clock Calls at 6am, Saturday afternoon, or Christmas Eve all get the same instant response. The system doesn’t take days off.

Common questions
Can I choose what the text says? Yes. We work with you to write a message that fits your business and sounds like you. You approve it before anything goes live.
Will it work with my existing phone number? Yes. There’s nothing to change on your end. It works with your current setup.
What if someone replies to the text? We can set that up too. Replies can come through to you directly or be handled as part of your wider enquiry handling. We’ll discuss the best option for your business on the demo call.
Is it just for missed calls or does it work other times too? It’s specifically triggered by missed calls — any time your phone rings and goes unanswered. It works whether you’re busy, unavailable, or simply out of hours.

Social Media Message Handling

Every message answered. Even when you’re not watching your phone.

Every message answered. Even when you’re not watching your phone. Enquiries come in through Instagram and Facebook every day. Most go unanswered for hours — or get missed entirely. Scalor makes sure every message gets a prompt, professional response the moment it arrives.

The problem it solves Social media enquiries are real leads — and most businesses are too slow to respond to them
Customers don’t just call or email any more. A significant number of people will message a business directly on Instagram or Facebook before they do anything else. It feels easier, more casual, and less of a commitment than a phone call.
The problem is that most small business owners are not sitting watching their social media inboxes during the working day. Messages come in while you’re on site, on the tools, or simply not at your phone. By the time you see them — sometimes hours later — the customer has either lost interest or already spoken to someone else.
A slow reply on social media is as damaging as a missed call. The only difference is that it’s even easier for the customer to move on without saying anything.

What it does How Scalor handles your social media messages
When a message comes into your Instagram or Facebook inbox, Scalor responds automatically — immediately, and in a tone that fits your business.
The response can:
Acknowledge the enquiry and let the customer know you’ll be in touch
Answer common questions about your services, area, or availability
Ask a qualifying question to understand what the customer needs
Capture their contact details and pass them to you for follow-up
Direct them to book a call or visit your website if they’re ready to take the next step
Every message gets a response within seconds. Not hours. Not when you next check your phone. Seconds.
You receive a summary of the conversation and the customer’s details so you can follow up personally when it suits you — with a warm lead instead of a cold one.

Why it matters Response speed on social media is a competitive advantage
Research consistently shows that the faster a business responds to an enquiry, the higher the chance of converting it into a job. On social media, where customers are often messaging multiple businesses at once, speed matters even more.
The business that replies first — even with a simple, professional acknowledgement — is already ahead. It shows the customer that you are responsive, that you take their enquiry seriously, and that working with you will not mean chasing people for a reply.
Scalor gives every business that advantage, without requiring the owner to be permanently online.

Who it’s for This service is particularly useful if you
Have an Instagram or Facebook business page that gets enquiries but you struggle to stay on top of them
Find yourself replying to social messages late at night or over the weekend
Know that customers sometimes message you and you don’t see it for hours
Have tried to be more active on social media but can’t keep up with the inbox as well
Want your social media presence to work harder without it taking more of your time

Benefits What you get
Instant replies, any time Every message gets a response within seconds — day, evening, weekend, or bank holiday. The customer never feels ignored.
More enquiries converted into actual jobs Fast, professional replies keep leads alive. Slow replies lose them. Scalor makes sure you’re always first back, even when you’re nowhere near your phone.
Your inbox managed without you You don’t need to check your social media messages constantly. Scalor handles the first response. You step in when there’s a real conversation worth having.
A consistent, professional tone Every response reflects your business well. No rushed replies, no typos, no messages that read like they were typed with one thumb between jobs.
More time back in your day Social media messages can eat into the day if you’re trying to manage them manually. Scalor handles them automatically so you can focus on the work in front of you.

Common questions
Which platforms does it cover? Instagram and Facebook direct messages. If you use both, we can set it up across both inboxes.
Will my customers know they’re talking to an AI? The responses are designed to be natural and professional. The purpose is to acknowledge the enquiry quickly and capture their details — not to have a lengthy conversation before passing the lead to you.
Can I customise the responses? Yes. We write and set up the responses based on your business, your services, and the kinds of messages you typically receive. You approve everything before it goes live.
What if the message is complicated or needs a personal response? Scalor handles the first response and captures the details. Anything that needs a personal touch from you is flagged and passed on. You always have the final word on the conversation.
Does it work if I already have a social media manager? Yes. It can work alongside any existing setup. We’ll discuss the best way to integrate it on your demo call.